Privacy Policy

Who this policy covers

This policy describes the intended use of the Shengshi Medical Travel website and inquiry service. The operating legal entity, privacy contact, provider agreements and retention schedule must be confirmed before live intake is enabled. Until then, online medical forms and uploads remain closed. WhatsApp is available for general service questions; do not send medical records, identity documents or payment details before agreeing on appropriate processing and transfer arrangements.

Information you choose to provide

An inquiry may include your name, contact details, country, age, medical concerns, diagnosis, symptoms, treatment interests, timing and optional records. Do not provide information about another person without appropriate authority. The online form is intended for adults aged 18 or over.

Purpose and consent

Inquiry details are used to respond and coordinate relevant services. The form asks for affirmative consent, including explicit consent to processing the health information you choose to share. Submission is not consent to marketing. You may request withdrawal of consent; this does not undo processing that has already lawfully occurred.

Providers and international coordination

Coordination may require discussing a review with an appropriate medical institution in China. Before such disclosure, the team must explain the proposed recipient, purpose, relevant safeguards and any additional authorization needed. Submitting this form is not blanket consent to unrestricted international transfers.

Storage and access

When intake is enabled, inquiry records are stored in a configured restricted database and uploaded files in a private quarantine bucket. Files are not publicly accessible and require authorized review before use. Email alerts contain an inquiry reference only, rather than your medical details. WhatsApp is an external service with its own privacy policy; clicking its link leaves this website. No online transmission can be guaranteed completely secure.

Retention and your rights

The operator must publish a retention schedule and a dedicated privacy contact before enabling online intake. Depending on applicable law, you may request access, correction, deletion, restriction or a copy of your data, or complain to your local data protection authority. Until the privacy contact is confirmed, do not submit sensitive medical information through this website.

Cookies and measurement

Necessary storage remembers your cookie choice. Optional analytics and marketing are off by default. Where configured, they run only with the relevant consent. Clinical pages and consultation forms are excluded from tracking. Marketing attribution is saved only after marketing consent; you can revisit Cookie settings in the footer.

Policy updates

Changes will appear on this page with an updated effective date. Read the policy before submitting sensitive information and contact us if anything is unclear.